14-Day Home Trial

Buying a new instrument is a big decision and you want to be sure you’re getting the right instrument for you. For this reason, we encourage our customers to take advantage of our 14-Day Home Trial during which they can return any instrument or bow that they are not happy with. No questions asked!

How does it work?

• The 14-Day Home Trial begins once you receive your instrument, whether in person or at home.
• Before the trial period ends, you must inform us via email that you would like to return the instrument.
• The instrument must be sent back to Meistari within the 14-day period. We will inform you when we have received the instrument.
• Once the instrument is received undamaged and in the same condition as it was bought, we issue a full refund within 14 days. Refunds are issued to your original form of payment only.
• Return shipping costs are paid by the customer.

Eligibility of returns

• Instruments must not be damaged and must be returned in the same condition in which the instrument was bought. There must be no signs of wear or abuse.
• All materials that were originally included with the product, including cases, strings, and certificates of authenticity, or any other item sent with the instrument, must be returned.
• Any modification to the instrument (changing of strings, moving or changing bridge or sound post, etc.), whether it is done by you, a luthier or another third party, will void eligibility for the return
• The 14-Day Home Trial applies to all instruments and bows

How to return an instrument or bow

• The instrument must be packed in the same way that it was sent to you. Once you receive your instrument, please take a photo of how it was packaged for your own records. Keep all of the original packaging that we sent with the violin so that you can use it again.
• Once the instrument is safely packed, please put a copy of the original invoice in the package and send the package to:

• We prefer that you use PostNord, DHL, UPS or FedEx express mail, although national mail services are allowed. If you are returning the product from within Norway, the Norgespakken option from Posten is a good choice.
• Be sure that the shipping type is marked as ‘return of goods’. If you are returning an instrument from outside Norway, please complete the customs forms carefully, accurately and completely. Any import fees that were charged in Norway due to incorrectly completed import declarations or procedures must be borne by the customer.

If you have any questions or need any help, please contact us here.